Ma K.

Kayleen D. is a seasoned Customer Service Specialist and Background Screening Associate with over three years of professional experience. She has been a pivotal member of the NAS - Talent SaSS Service Center at ADP Philippines, where she excelled in managing high-volume client inquiries related to applicant background checks, ensuring both timely and precise responses. Her role involved coordinating documentation processes between clients and applicants, and tailoring background screening packages to meet specific hiring needs. Prior to this, she worked as a Customer Service Representative at Canada Computers, where she managed customer queries and order-related issues through various communication channels, enhancing customer relationships and service quality. Her career also includes a tenure as Assistant Store Manager at the International Athletic Trading Company, where she oversaw store operations, sales, and staff training. Kayleen holds a Bachelor of Science in Psychology from Far Eastern University, Manila, and is a Xero Certified Associate at Level 1.