Ma J.

Ma. Jubelle A. is a results-driven Customer Service Representative with extensive experience in the telecommunications sector, working within a BPO environment. Employed at Foundever Inc., she has demonstrated proficiency in product expertise, training development, and process improvement. As a team leader, Ma. Jubelle managed a team of 13, overseeing daily operations and ensuring tasks were performed efficiently. Her role involved monitoring performance, conducting 1-on-1 evaluations, and implementing performance improvement plans. She adeptly handled escalated customer calls, maintaining service quality standards while providing mentorship to team members. Her ability to respond swiftly to inquiries and resolve service issues has contributed to customer satisfaction and long-term relationship building. Additionally, she engaged in various projects aimed at enhancing service delivery, showcasing her commitment to continuous improvement and excellence. Her academic background includes a College of Education degree from the University of Cebu.