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Ma R. — Junior Customer Service Specialist from Philippines

Ma R.

Junior Customer Service Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishArabic
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About

Maria R. is a detail-oriented professional with a substantial background in customer service and administrative functions. She served as a Senior Cashier at Jollibee Food Corporation, where she was responsible for managing cash transactions, processing invoices, reconciling bank statements, and assisting in training new service crew members. Prior to this, she worked as a Customer Service Representative at Ubiquity Global Services, handling client documents, verifying qualifications for loan approvals, and coordinating with banks. Her role as a Counter Staff at Esquinita Bar and Cafe involved managing calls, organizing employee timecards, handling direct client interactions, and coordinating bookings and reservations. Maria R. holds a Bachelor of Science in Accounting Technology System and possesses skills in Microsoft Word and Excel, Google Workspace, and problem-solving.

Experience

  • Customer service representative

    Ubiquity Global Services · 2020 — 2021
    Managed customer documents and conducted document verification. Followed up on emails and processed them, checking client qualifications for loan approvals. Organized clients' documents as per their qualifications and communicated with designated banks regarding client transactions for loan eligibility.
  • Senior Cashier/ Admin

    Jollibee Food Corporation · 2017 — 2020
    Oversaw cash transactions and recorded daily activities. Handled accounts and processed invoices while reconciling bank statements related to cash operations. Organized documentation for senior citizens and persons with disabilities receipts. Contributed to training newly hired service crew and assisted managers and supervisors in preparation for audits and store checks.
  • Counter staff

    Esquinita bar and cafe · 2015 — 2017
    Handled client inquiries through phone management and organized employee timecards for payroll. Engaged directly with clients to solve problems, managed bookings and reservations for exclusive client events, and processed payment transactions in both card and cash formats. Organized advance orders from clients.

Skills & Expertise

Account ManagementCustomer ServiceData Entry SpecialistCustomer Service RepresentativeAccountingGoogle SheetsCustomer Service and Admin Support

Education

  • Bachelor of science in Accounting Technology System
    College of arts and sciences of Asia and the Pacific

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