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Ma V. — Junior Customer Service Representative from Philippines

Ma V.

Junior Customer Service Representative

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ma. Veronica D. has developed diverse skills in the customer service and hospitality management sectors through her education and work experience. She began her academic journey studying Hospitality Management at Jose Rizal University before transitioning into the workforce. Her early professional experience includes working as a Cashier and Service Crew at Dubai Food Stall, where she managed customer orders, payments, and store operations until 2023. Following this, she served as a Cashier at SM Hypermarket, offering top-notch customer service. Transitioning to telecommunications, she worked as a Customer Service Representative at Resultscx and NTT DATA, handling both sales and financial accounts with a focus on delivering swift and effective solutions, ensuring excellent communication and customer satisfaction.

Experience

  • Customer Service Representative

    NTT DATA · 2025 — 2026
    Handled financial accounts, providing prompt and appropriate solutions to customer inquiries. Maintained effective communication and resolved customer issues.
  • Customer Service Representative

    Resultscx · 2024 — 2025
    Managed sales accounts, delivering timely solutions and swift transactions to customers. Ensured effective communication to address and resolve customer concerns.
  • Cashier

    SM Hypermarket · 2023 — 2024
    Provided customer service to shoppers, facilitating transactions at the front end before and after payments.
  • Cashier/ Service Crew

    DUBAI FOOD STALL · 2020 — 2023
    Handled customer orders and processed payments. Managed inventory monitoring and ensured store cleanliness. Assisted in food preparation and order serving when necessary.

Skills & Expertise

Education

  • 1st Year College – Hospitality Management
    JOSE RIZAL UNIVERSITY · 2022 — 2023
  • Senior High school – Home Economics
    ECLARO ACADEMY · 2018 — 2020
  • Secondary Education
    BATASAN NATIONAL HIGH SCHOOL · 2014 — 2018
  • Elementary
    CORAZON AQUINO ELEMENTARY SCHOOL
  • Elementary
    MANGOSO ELEMENTARY SCHOOL

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