Ma L.
Mid-Level Accounts Receivable Specialist
Open to offersNew to PlatformAbout
Ma. Loreta N. is a seasoned professional with a strong background in accounts receivable management and customer service. She earned her Bachelor of Science in Business Administration/Management from the University of the East in Caloocan. She has worked extensively in healthcare and financial services, serving as an Accounts Receivable Specialist at Access Healthcare where she reconciled discrepancies, resolved billing issues, and maintained accurate financial records. At Med Metrix, her role as a Medical Claims Analyst involved meticulous handling of invoices and communication with insurance providers to manage denials. Her experience extends to customer service roles at Ibex and Alorica, where she adeptly managed inquiries regarding transactions and financial products, processed billing payments, and documented interactions to ensure high customer satisfaction. Additionally, she has a history as a Security Threat Response Coordinator at Deep Sentinel, where she was responsible for monitoring security threats and communicating with emergency services effectively.
Experience
Account Receivable Specialist
Access Healthcare · 2025 — 2026Extracted invoices from Excel files while meticulously reviewing denials. Engaged with insurance providers through calls, chat, email, payer portals, and letter correspondence. Reconciled discrepancies and addressed billing issues while monitoring accounts receivable and following up on outstanding balances. Maintained accurate financial records and documentation, and processed payments upon receipt of Explanation of Benefits (EOB).Security Threat Response Coordinator
Deep Sentinel · 2025 — 2025Oversaw surveillance in monitored areas using AI to identify suspicious individuals. Actively contacted emergency services in response to break-ins or burglaries on the property. Recorded incidents precisely using HubSpot and communicated relevant information to clients.Medical Claims Analyst/Account Receivable
Med Metrix · 2024 — 2024Retrieved invoices from Excel files, conducting thorough checks for denials. Communicated with insurance companies via calls, chat, email, payer portals, and letters. Reconciled billing discrepancies and monitored accounts receivable, ensuring follow-up on outstanding balances. Maintained financial records and processed payments once EOB was received.Member Service Advocate
Convey · 2023 — 2024Detailed members' benefits and eligibility through service offerings, explaining copay, coinsurance, and deductible structures. Assisted members in understanding their drug coverage and addressed grievances effectively. Supported provider inquiries and ensured compliance with HIPAA verification during information sharing. Processed enrollment and facilitated billing through ACH, cash, and various payment methods.2nd Level Customer Service
Ibex Shaw · 2021 — 2023Managed tracking and tracing of orders while coordinating processing of pickups and deliveries across land, air, and sea transport. Resolved customer complaints and processed refunds, returns, and replacements, while monitoring customer feedback to uphold high seller ratings. Collaborated with dispatch to ensure seamless delivery tracking.Customer Service Associate
Alorica · 2018 — 2021Handled customer inquiries related to balances, transactions, and payment charges. Assisted in resolving issues such as incorrect charges, failed transactions, and updates to customer information. Explained financial products, services, and compliance procedures. Processed billing payments through ACH, cash, debit cards, and other methods while documenting customer interactions.Associate Customer Services
Wipro · 2017 — 2018Managed customer inquiries regarding account balances and transaction details. Helped resolve problems such as mistaken charges, failed transactions, and necessary updates to information. Communicated details about financial products, services, and compliance. Processed billing payments via ACH, cash, debit card, and other options while ensuring accurate documentation of customer interactions.Stewardess
Carnival Cruise ship · 2009 — 2011Room Attendant
Century Park Hotel · 2006 — 2006Factory Worker
Min aik Technology · 2003 — 2005
Skills & Expertise
Education
- Bachelor of Science and Business Administration/ManagementUniversity of East
Interested in this professional?
Sign in as an employer to save this profile or invite Ma L. to a job.
Sign in as an employer