Ma L.

Not specified

• ADMINISTRATIVE OFFICER

  COLLECTIVE INGENUITY RENEWABLE PHILS. CORPORATION · 2025 — Present
  Oversee daily HR and administrative operations to maintain an efficient workflow. Manage company records, employee 201 files, and HR documentation while facilitating recruitment, onboarding, and offboarding processes. Support payroll, attendance, leave, and benefits administration, ensuring compliance with regulatory requirements. Prepare reports and correspondence, assist in visa processing for foreign executives, and coordinate internal communications and office operations.

• PROJECT ASSISTANT

  LEARNINGLITZ INC. · 2024 — 2025
  Facilitated the coordination of internal teams and third-party vendors for successful project execution. Monitored project timelines, scope, and budget to ensure on-time delivery. Assisted in planning and resource allocation while tracking progress and managing project changes. Participated in meetings to contribute to process improvements and maintained organized documentation, reports, and records.

• CUSTOMER CARE OFFICER

  LEARNINGLITZ INC. · 2023 — 2024
  Handled customer inquiries, enrollment, and scheduling for lessons and consultations, while building strong customer relationships to ensure satisfaction. Managed customer records and database, prepared invoices, processed payments, and supported teachers' payroll and basic accounting tasks. Contributed to marketing initiatives including social media management and campaign analysis while maintaining accurate operational documentation.

• HR SUPERVISOR

  AGUDO CASAS SAN LUIS & Co. · 2022 — 2023
  Conducted interviews and recruited new staff while addressing employee needs related to performance, training, and career growth. Managed payroll and employee relations, performed administrative tasks, and processed paperwork accurately. Counseled staff on HR policies and procedures.

• CUSTOMER SUPPORT REPRESENTATIVE

  [24]7.ai CUSTOMER PHILIPPINES · 2022 — 2022
  Assisted customers with inquiries and orders via chat, providing excellent service. Engaged in upselling products and services to enhance customer experience.

• SCHOOL PRINCIPAL

  JESUS IS LORD CHRISTIAN SCHOOL FOUNDATION, TAGUIG-PATEROS, INC. · 2008 — 2019
  Managed the overall operations of the school, including staff and student activities. Developed and maintained curricular and extracurricular programs, monitored attendance, and ensured a safe environment. Conducted training for teachers and facilitated student assessments and registrations while executing standard operating procedures.

• ELEMENTARY GRADES TEACHER

  JESUS IS LORD CHRISTIAN SCHOOL FOUNDATION, TAGUIG-PATEROS, INC. · 2001 — 2008
  Delivered lessons and managed classroom activities for elementary students. Assessed student performance and provided feedback to support academic improvement. Prepared instructional materials and maintained communication with parents while providing guidance and support to students.

• Bachelor in Business Administration

  POLYTECHNIC UNIVERSITY OF THE PHILIPPINES · 1997 — 2001