Ma M.
Mid-Level Operations Manager
Open to offersNew to PlatformAbout
Mirachelle C. is an accomplished Operations Manager with extensive experience in healthcare law and commercial real estate sectors. At the Cohen Healthcare Law Group in California, she manages daily operations, reports directly to the Firm Owner, and leads team meetings and training sessions. She oversees billing, client invoices, and data management, ensuring consistent service quality across operations. In her current role at IKE Commercial Real Estate in Arizona, she excels as a Research Coordinator/Administrative by supporting executive leadership, creating SOPs to streamline workflows, and coordinating tasks and meetings. She has also proven her capabilities as a Sales Associate and Retention expert, enhancing client engagement and loyalty through her strategic collaboration with marketing teams, managing SEO for Facebook, and composing impactful blog posts. Her proficiency with tools like Salesforce, MS Suite, and LinkedIn Sales Navigator underscores her dedication to operational excellence and client satisfaction.
Experience
Operations Manager
Cohen Healthcare Law Group · 2021 — 2024Managed daily operations, reporting directly to the Firm Owner. Developed and updated company policies and procedures, while leading team meetings and trainings. Prepared sales dashboards and handled billing, as well as client invoices. Responsible for data and calendar management for the legal team, including recruiting and staff audits.Research Coordinator/Administrative
IKE Commercial Real Estate · 2024 — PresentSupported executive leaders with task alignment and updates on progress. Conducted research on companies to build contact lists and identify key decision-makers. Drafted professional email communications and managed follow-ups while tracking high-priority tasks to ensure deadlines were met.Social Media Manager & Virtual Assistant - Intern
Jhael.co Digital Marketing · 2021 — 2021Established a strong social media presence to enhance brand awareness. Managed online campaigns and increased account traffic while creating and scheduling content across various platforms. Composed blog posts and set up automated responses for inquiries, alongside tracking social media performance.Cabin Crew
Philippines Air Asia Inc. · 2012 — 2020Provided exceptional passenger service while adhering to airline safety standards. Assisted passengers with their inquiries and needs, ensuring comfort and safety during flights. Collaborated with crew members to ensure smooth operations.Freelance Sales Agent
Philsands Life Technologies Company · 2020 — 2020Developed tailored sales strategies to sell and upsell medical supplies while researching industry trends to maintain competitiveness. Built and nurtured client relationships, delivering sales proposals and clarifying payment terms.Sales Associate and Retention
Cohen Healthcare Law GroupAddressed client needs to ensure that expectations were consistently fulfilled. Assigned leads and directed follow-ups with clients to enhance conversion rates. Conducted sales calls and retention strategies with current clients to foster engagement and loyalty.Marketing Assistant
Cohen Healthcare Law GroupWorked closely with the Marketing Director to support various campaigns and initiatives. Authored blog posts to improve brand visibility and user engagement. Managed Facebook SEO to increase audience reach and growth.
Skills & Expertise
Education
- Bachelor of Science in Tourism, Hotel, and Travel IndustryPamantasan ng Lungsod ng Maynila · 2008 — 2012
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