Ma T.
Mid-Level International Sales Support Supervisor
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Theresa A., a seasoned Service Leader/Supervisor, has gathered over a decade of experience at UAE Exchange Co LLC in Dubai, comprehensively managing branch operations. Her role involved ensuring efficient branch opening and closing procedures, overseeing daily cash handling, and ensuring the functionality of critical branch equipment like kiosks and CCTV units. Theresa is proficient in international sales support and account management, having started as a Cashier/Teller, where she handled foreign currency exchanges and processed various financial transactions. With a Bachelor of Science in Commerce, she leverages her financial acumen and administrative expertise to support customer service excellence. Theresa is committed to furthering organizational efficiency and is recognized for her achievements, including twice receiving the Service Champion Award. Fluent in both English and Tagalog, her multilingual proficiency enhances her effectiveness in communication and customer interaction.
Experience
Service Leader/Supervisor
UAE Exchange Co LLC · 2010 — 2021Executed branch opening procedures and monitored daily cash handling operations. Ensured timely funding/pooling and verified cash daily. Maintained proper functioning of Kiosk machines and CCTV units. Managed the housekeeping, safety, and security of the branch as per MOPP guidelines. Escalated complaints to the appropriate department when necessary. Initiated the branch closing process after business hours, ensuring it was done in the presence of key holders and staff. Followed key holding policy for key handover and completed necessary checklists. Addressed transaction inquiries via phone and email.Cashier/Teller
UAE Exchange Co LLC · 2006 — 2008Handled foreign currency exchanges, including buying and selling. Managed funding arrangements with banks and facilitated foreign currency transfers to the main branch. Monitored foreign currency rates. Processed remittances and bill payments, managed complaints regarding delayed money transfers, and operated the Western Union system for global money transactions. Conducted account openings with various Philippine banks and addressed customer queries related to international money transfers. Processed credit card payments for multiple banks including ABN-AMBRO, HSBC, and others.
Skills & Expertise
Education
- Bachelor of Science: Commerce with Computer ApplicationJohn B. Lacson Colleges Foundation · 2000 — 2001
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