ma V.
Account Receivable Specialist
Open to offersNew to PlatformAbout
Ma. Veronica D. is an accomplished Collection Specialist with extensive experience in financial account management. Her academic background includes a Bachelor of Science in Information Technology from STI College. She initiated her professional journey at Concentrix as a Customer Service Representative, managing customer inquiries and troubleshooting issues. At Synchrony Bank and Barclays, she excelled as a Collection Specialist by negotiating payment terms and managing overdue accounts using Microsoft Dynamics 365. Later, as an Account Receivable Specialist with Restoration, she engaged in collections and payment negotiations, further honing her expertise in finance. Transitioning to sales, she worked as a Sales Executive with Maclean Financial and Orkestra, focusing on B2B sales, and demonstrated her prowess by significantly increasing closed sales, particularly in the financial and technology sectors. Her achievements encompass being recognized as Best Agent and topping sales metrics consistently. Additionally, Veronica has proved her technical capabilities through tasks such as software installation and reformatting computers during her training at Burger Machine Holdings Inc.
Experience
Account Receivable Specialist / Collections
Restoration · 2023 — 2026Contacted Out-Of-Pocket customers to facilitate payment collection. Followed up with insurance carriers regarding claim statuses and payments. Documented updates in Client Management Software and collected card details for payment processing. Communicated with Direct Queue customers through SMS, email, and outbound calls while gathering data on delinquent accounts. Offered payment arrangements and negotiated terms with customers and insurance companies.Sales Executive
Maclean Financial · 2023 — 2023Conducted outbound B2B sales, specializing in financing for construction equipment, machinery, and vehicles. Gathered asset details, including value and purchase timeframe, while offering competitive rates and sending quotes.Sales Executive
Orkestra · 2022 — 2023Managed outbound B2B sales for Internet services, including Fiber and Dedicated options. Offered VOIP phones and cyber security solutions, ensuring correct installation details for processing orders.Tech Expert
Concentrix · 2020 — 2022Performed troubleshooting and arranged for replacements as necessary. Provided customers with billing information and facilitated payments while informing them about promotions and processing upgrades.Collection Specialist
Synchrony Bank And Barclays · 2017 — 2020Assisted customers through inbound and outbound phone communications. Educated customers about their concerns and provided guidance on debt repayment options. Managed billing information, processed payments, and negotiated payment arrangements. Maintained accurate records and tracked collection activities using Microsoft Dynamics 365, while also monitoring accounts for overdue payments.Customer Service Representative
Concentrix · 2016 — 2017Interacted directly with customers via phone to address inquiries and troubleshoot issues. Updated customer data profiles, managed billing inquiries, and annotated customer requests on accounts. Provided customer care following updated company procedures and resolved service and product problems.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySTI College Novaliches · 2012 — 2016
- Bachelor of Science in Information TechnologySTI Global City · 2012 — Present
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