Ma C.
Senior Virtual Assistant
Open to offersNew to PlatformAbout
Ma. Christina N. S. is a highly experienced Virtual Assistant and customer service professional with over 12 years of adeptness in the field. Her multifaceted expertise encompasses providing exceptional support within the property management industry, ESL tutoring, and executive assistance. With an impressive track record at companies like Virtually Incredible and Weblio Philippines, she skillfully manages high-volume inbound/outbound communications, document management, and sensitive scheduling tasks. Christina excels in handling tenant relations and executing precise follow-ups, which significantly enhance client retention and reduce vacancies. At Genpact Services LLC, she excelled as a Customer Service Representative, frequently achieving quality and satisfaction benchmarks while managing US credit card customers' inquiries. Her proficiency in email and voicemail management, CRM tasks, and MS Office tools underscores her strong admin support capabilities. Across roles such as her tenure at EGI, Inc. and ACS of the Philippines, Christina showcases her reliability in organizing processes and maintaining seamless communications.
Experience
Virtual Assistant – Property Management
Virtually Incredible · 2025 — 2026Managed tenant communications through calls and email, providing timely updates and resolutions. Handled voicemails by triaging and prioritizing urgent requests for follow-up. Organized documents using consistent naming conventions for improved retrieval. Conducted calls for lease renewals to aid in retention and minimize vacancy rates. Maintained accurate records while supporting daily administrative tasks for property teams.ESL Online Tutor (Freelance)
Weblio Philippines · 2023 — 2025Delivered personalized English lessons to a diverse group of learners, emphasizing conversation, grammar, and pronunciation skills. Assessed individual learner needs, adapting materials to enhance proficiency and confidence. Managed scheduling, kept documentation of lessons, and prepared feedback reports.Customer Service Representative
Genpact Services LLC · 2011 — 2023Addressed customer inquiries and transactions for U.S. credit card clients via inbound support. Generated accurate end-of-day reports and maintained ongoing email correspondence. Engaged in self-training modules while participating in regular huddles to align on key performance indicators and updates. Consistently achieved targets for quality, compliance, and customer satisfaction.Customer Service Representative
ACS of the Philippines · 2009 — 2011Assisted U.S. healthcare providers with benefits verification, pre-authorizations, and claims inquiries for HUMANA. Submitted daily reports and attended regular team refreshers to ensure compliance with policies. Maintained high accuracy in verifying benefits and guiding providers.Executive Assistant to the Marketing Manager
EGI, Inc. · 1995 — 1997Managed the Marketing Manager's calendars, appointments, and meeting logistics. Organized files and prepared meeting minutes while handling phone and email communications. Coordinated department events including marketing seminars and meetings, alongside other administrative tasks.Executive Assistant
Sidhay Foundation for Street Children · 1994 — 1995Drafted and followed up on correspondence to benefactors, maintaining accurate donor records. Organized documents and receipts while tracking monthly expenses for reporting and auditing purposes. Took minutes during monthly meetings and processed donations.Social Worker / Center Operating Officer
Kuya Drop‑in‑Center for Street Children · 1992 — 1994Conducted interviews and case studies with street-involved children to assess needs. Led the Income Generating Project and organized volunteer activities. Coordinated with DILG for the 'Food for Work' program while visiting clients' homes.
Skills & Expertise
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