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Ma E. — Mid-Level Amazon Virtual Assistant from Philippines

Ma E.

Mid-Level Amazon Virtual Assistant

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Ma. Evangeline B. is a seasoned Virtual Assistant with extensive experience in providing tailored support to businesses and entrepreneurs, enabling them to thrive by focusing on strategic goals while she handles the backend operations efficiently. She has honed her skills across various domains such as administrative tasks, e-commerce platforms like Amazon and Shopify, and executive assistance. Previously, her role at Philippine Airlines as a Passenger Service Agent involved managing flight inquiries and reservations, which enhanced her problem-solving and communication skills. Transitioning into virtual assistance, she has built expertise in managing client interactions, optimizing e-commerce listings, and ensuring operational efficiency. With a focus on tasks like digital marketing and inventory management, she has supported online sales growth and improved brand visibility for clients in fast-paced digital marketplaces. Her academic background in Tourism Management further complements her service-oriented approach, making her a versatile asset in virtual administrative roles.

Experience

  • Shopify Virtual Assistant

    Daniel Mercer · 2024 — 2025
    Assisted the e-commerce team in optimizing product listings and maintaining inventory accuracy. Developed processes for adding new products and responded efficiently to customer inquiries.
  • Passenger Service Agent

    Philippine Airlines · 2022 — 2024
    Assisted customers with flight inquiries, reservations, and issue resolution. Communicated empathetically with passengers, managed booking changes and cancellations, and collaborated with multiple departments to address concerns efficiently.
  • Guest Service Associate

    Hotel St. Ellis · 2022 — 2022
    Supported guests with check-in, check-out, and reservation inquiries, ensuring a welcoming front desk experience. Managed documentation and room assignments while responding promptly to guest concerns and requests.
  • Amazon Virtual Assistant

    Marcus Collins
    Managed daily e-commerce operations, conducted market research, and optimized Amazon listings with accurate descriptions and keywords. Monitored inventory and collaborated with the marketing team to support social media campaigns.
  • Executive Virtual Assistant

    Thompson
    Handled daily administrative tasks for the executive team, including email management and document preparation. Organized calendars, coordinated meetings, tracked project advancement, and managed logistics for travel and special projects.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Management
    University of Santo Tomas-Legazpi · 2018 — 2022

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