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Madeleine A. — Senior Virtual Assistant from United Kingdom

Madeleine A.

Senior Virtual Assistant

United Kingdom 6+ years
Open to offersNew to Platform
Languages
EnglishPortuguese
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About

Madeleine A. is a seasoned professional with over nine years of experience in administration, reception, and customer service. As the founder of VA by Madi, she provides remote virtual assistant services, including client onboarding and diary management, while maintaining efficient scheduling and operations. Madeleine also serves as Editor in Chief for Global Brands Magazine, where she oversees editorial strategy and delivers high-quality content. Her past roles include managing social media and marketing materials as an Administration Assistant, and providing exceptional customer service in a retail environment as a Receptionist at a camera shop in Shoreditch. She has also supported firms like Nockolds Solicitors with personal assistance and diary management tasks. Proficient in MS Office and fluent in English and Portuguese, Madeleine is adept in telephone and email handling. Her educational background includes TESOL and NVQ qualifications in beauty therapy and nail technology.

Experience

  • Founder & Virtual Assistant

    VA by Madi · 2025 — Present
    Established a fully remote business offering administrative, inbox, diary, and customer support services to clients. Oversee client onboarding, scheduling, and manage daily operations while ensuring professional service.
  • Editor in Chief

    Global Brands Magazine · 2024 — Present
    Oversaw editorial strategy and coordinated the team. Edited and produced high-profile content while adhering to tight deadlines.
  • Administration Assistant

    Freelance Marketing Admin · 2023 — 2024
    Handled social media management, optimized marketing campaigns, and prepared reports. Coordinated marketing materials and facilitated smooth project operations.
  • Receptionist

    Camera Shop, Shoreditch · 2022 — 2023
    Managed phone calls, emails, invoicing, and filing systems. Provided exceptional customer service in a busy retail setting.
  • Support Worker / PA

    Nockolds Solicitors · 2019 — 2022
    Assisted clients with personal care, appointment scheduling, and diary management.
  • Customer Service Assistant

    Quote My Energy · 2018 — 2019
    Managed client communications through calls and emails while maintaining GDPR-compliant records. Supported management with reporting and various administrative tasks.
  • Front of House Receptionist

    Bilfinger Europa, White City · 2015 — 2017
    Oversaw mail and parcel sign-in for over 600 residents. Managed check-ins/check-outs and coordinated maintenance requests.

Skills & Expertise

Education

  • Bachelor's – Methods & Principles of Language Education
    TESOL Qualification
  • NVQ Level 2 Beauty Therapy
    Institution not specified
  • NVQ Level 3 Nail Technician
    Institution not specified
  • GCSEs: English, Maths, IT, Art
    Institution not specified