Mae A.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Mae A. is a dedicated and results-driven professional with extensive expertise as a Customer Service and Dispatch Virtual Assistant, supporting home service businesses in areas like chimney repair, roofing, and building damage services. Based in Iligan City, Philippines, Mae applies her strong communication, analytical, and problem-solving skills to ensure smooth daily operations and customer satisfaction. She holds a Bachelor of Secondary Education majoring in Sciences from Mindanao State University at Naawan. Her experience includes roles as a Customer Service Representative at Teleperformance in Cagayan De Oro and a Product Sourcer, where she expertly analyzed market data to identify profitable products. Mae’s proficiency in MS Office and time management allows her to maintain effective service operations and enhance customer experience.
Experience
Dispatcher
Company not specified · 2025 — 2025Promptly address customer requests and dispatch technicians to service areas. Schedule appointments and communicate with customers regarding the work required. Conduct follow-up calls.Customer Service Representative
Teleperformance Cagayan De Oro · 2022 — 2023Address customers’ concerns, issues, and inquiries. Escalate situations to supervisors when necessary. Uphold a positive demeanor while responding to customer complaints.Product Sourcer
Company not specified · 2023 — 2023Identify profitable products that meet established criteria. Analyze data from Keepa graph and SaS. Ensure products are not associated with IP issues or product labels.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in SciencesMindanao State University at Naawan · 2019 — 2024
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