Magandren N.
Mid-Level Logistics Operations Manager
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About
Magandren N. is an experienced leader in the contact center and logistics industries, specializing in operational management and sales strategies. Starting his career at Mr. Price Retail Group, he gained extensive experience as a Stockroom Assistant Manager, where he excelled in inventory control and staff supervision. As a Sales Manager at Cci Call Centres International, he demonstrated strong leadership by driving sales through coaching and performance management. His role as a Sales/Renewals Team Manager at Outworx involved overseeing retention and renewal efforts, showcasing his strategic planning and customer service skills. He further honed his management expertise as a Call Centre Manager for PSI Super Products, enhancing branch operations and team development. Most recently, as a Head of Operations at Dropbox Couriers, he optimized delivery logistics and led multi-site teams, ensuring compliance and productivity. He holds certifications in Business Management and Information Technology, underscoring his proficiency in strategic planning and stakeholder management.
Experience
Head of Operations
Dropbox Couriers · 2018 — 2026Managed end-to-end courier operations, overseeing branch and regional performance. Optimized delivery, logistics, and distribution processes while monitoring KPIs and managing operational efficiency. Developed multi-site operational teams and ensured compliance with safety standards.Call Centre Manager
PSI Super Products · 2017 — 2018Managed overall branch operations and performance, including operational budgets and resource allocation. Focused on driving sales growth and monitoring branch KPIs. Coached and developed management and operational teams while ensuring compliance with policies and preparing management reports.Sales/Renewals Team Manager
Outworx Contact Centre and Back Office Solutions · 2014 — 2017Oversaw the renewals team, focusing on achieving retention and renewal targets through leadership and coaching. Monitored team performance and customer interactions, while managing daily operations and scheduling. Recruited and trained staff to enhance service delivery and resolved escalated customer queries.Sales Manager
Cci Call Centres International · 2009 — 2014Led the sales team, providing coaching and motivation to meet sales targets. Monitored performance, call quality, and conversions. Responsible for recruitment, training, and development of sales agents, while managing daily operations, staffing, and scheduling within the call center. Handled escalated customer queries, developed sales strategies, and prepared performance reports.Stockroom Assistant Manager
Mr. Price Retail Group · 2008 — 2009Assisted in the management of daily stockroom operations, supervised staff, and delegated tasks. Controlled inventory with stock counts, received and organized incoming stock, and maintained accurate records. Coordinated stock replenishment to the sales floor while monitoring stock levels and minimizing losses.
Skills & Expertise
Education
- CertificateFirst Choice Varsity College
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