Maha E.
Mid-Level Luxury Hospitality Guest Relations Specialist
Open to offersNew to PlatformAbout
Maha E. is an accomplished Guest Relations Associate and Personal Concierge in the luxury hospitality sector, with over three years of hands-on experience at five-star properties in Doha, Qatar, such as Rosewood Doha and Waldorf Astoria Lusail. Specializing in VIP handling and the delivery of personalized guest experiences, she has managed pre-opening operations, coordinated high-profile guest arrivals, and executed bespoke service requests. Proficient in Opera Cloud, ONQ, and Microsoft Office, Maha E. is adept at service recovery, guest profiling, and orchestrating in-room amenities and dining arrangements. Her background includes handling guest communications, maintaining privacy standards, and ensuring operational compliance with leading hotel brands in the luxury hospitality industry.
Experience
Guest Relations Associate
Rosewood Doha – Pre-Opening · 2025 — 2026Managed guest profiles and preferences to provide personalized luxury experiences. Oversaw pre-arrival planning for VIP guests to ensure seamless experiences. Delivered special arrangements throughout the guest journey while handling complaints discreetly and professionally. Coordinated with In-Room Dining and other operational departments to arrange VIP amenities and meticulously conducted room inspections to align with Rosewood brand standards. Maintained accurate guest history records to foster loyalty and followed up to gauge guest satisfaction while collaborating with Front Office, Housekeeping, and Food & Beverage teams.Personal Concierge
Waldorf Astoria Lusail · 2023 — 2025Acted as the main point of contact for VIP guests, providing warm welcomes and continuous engagement. Anticipated needs through detailed profiling and preference tracking, offering tailored recommendations for dining, hotel services, and local attractions. Coordinated various logistics including dining reservations and transportation, while arranging personalized amenities and exclusive experiences. Ensured a high level of guest satisfaction through proactive service and consistent follow-up.Guest Service Agent
Waldorf Astoria Lusail · 2022 — 2023Answered and directed incoming calls in accordance with luxury service standards while managing guest inquiries via telephone. Provided comprehensive information regarding hotel services, amenities, and local attractions. Collaborated with hotel departments to ensure timely responses to guest requests, managed complaints professionally, and maintained the confidentiality of guest information as per data privacy standards. Supported emergency procedures and complied with hotel safety protocols.
Skills & Expertise
Education
- Bachelor’s Degree in LinguisticsAbdelmalek Essadi University – Faculty of Literature and Human Sciences · 2014 — 2017
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