Mahdi A.
Mid-Level Customer Relationship and Operations Specialist
Open to offersNew to PlatformAbout
Mahdi A. is a seasoned Customer Relationship and Operations Specialist with over 5 years in multinational BPO settings. Throughout his tenure, he has excelled in managing high-volume customer interactions and coordinating service operations, ensuring the delivery of service excellence in KPI-driven, fast-paced environments. His experience spans content moderation, administrative coordination, and cross-functional communication, crucial for supporting efficient business processes. At Community Housing LTD, Mahdi managed tenant maintenance requests, coordinated with field teams, and addressed tenant inquiries. His role as Operation Assistant at PT Berkah Nuansa Jaya involved managing customer inquiries and facilitating smooth transaction processes. Previously, at Concentrix Indonesia, he moderated user-generated content to align with platform policies, achieving high performance markers. Mahdi is recognized for his analytical thinking in identifying issues and improving workflow efficiency, a testament to his adaptability and skills in scheduling and coordination tools, CRM systems, and data management.
Experience
Customer Service Offer
Community Housing LTD · 2023 — 2025Managed maintenance requests from tenants by logging and tracking service jobs to ensure timely completions. Coordinated with technicians and field teams for efficient scheduling and execution of maintenance visits. Acted as the main point of contact for tenants, addressing inquiries, complaints, and service requests. Resolved disputes and tenancy-related issues through a solution-oriented approach. Maintained high service standards via consistent communication through phone, email, and internal systems to enhance tenant satisfaction.Operation Assistant
PT Berkah Nuansa Jaya · 2022 — 2023Supported operational activities by managing customer inquiries and ensuring timely responses across various communication channels. Coordinated the order processing, which included tracking orders, confirming details, and overseeing accurate delivery execution. Assisted with administrative tasks like data entry, documentation, and maintaining operational records. Facilitated effective communication between customers and internal teams to streamline transaction processes. Identified and addressed minor operational issues to enhance workflow efficiency.Content Moderator
Concentrix Indonesia · 2018 — 2021Reviewed and moderated user-generated content, including images, videos, and articles, to ensure adherence to platform policies. Classified content as safe or unsafe per established guidelines and regulatory standards. Monitored content performance with respect to weekly KPI targets and identified trending issues to participate in calibration discussions aimed at improving accuracy. Maintained a high level of attention to detail while operating in a fast-paced, high-volume environment.Contact Center Representative
Teleperformance Indonesia · 2016 — 2018Managed customer interactions through phone, email, and chat channels to address inquiries and complaints. Provided effective solutions to customer issues to ensure satisfaction and retention. Handled the scheduling of technicians for customer service needs and conducted follow-ups. Collaborated with a team to meet service level agreements (SLA) and performance targets while demonstrating strong communication skills in diverse customer cases.
Skills & Expertise
Education
- Diploma in Aircraft Maintenance TechnologyManagement & Science University · 2012 — 2015