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Mahendra K. — Senior Credit and Operations Manager from India

Mahendra K.

Senior Credit and Operations Manager

India No experience yet
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About

Mahendra K. is a seasoned State Credit & Operations Manager with over 17 years in the banking operations sector. Currently at IndusInd Bank, he effectively oversees credit and operational activities across 15 branches, commanding a team of more than 190 staff including Branch Managers, Marketing Officers, and a substantial number of Collection Agents. His role is pivotal in ensuring regulatory compliance, particularly with RBI, KYC, and CKYC standards, and optimizing collection efficiency. Credit risk management, a critical component of his portfolio, is managed in conjunction with loan approval processes and stringent policy adherence. Previously, as Chief Manager in Chennai, Mahendra spearheaded compliance operations, enhancing process accuracy via SQL-based reporting techniques. His expansive experience encompasses roles from managing investor relations at CAMS Pvt. Ltd to executing high-stakes trades at Microsec Capital Ltd and Silk City Securities, reflecting a robust track record in financial services. Mahendra's academic background includes an M.Com and a PG Diploma in Marketing Management from Berhampur University.

Experience

  • State Credit & Operations Manager

    IndusInd Bank Ltd (CFD Division) · 2023 — Present
    Manages credit operations across 15 branches, overseeing 15 Branch Managers, 32 Marketing Officers, and over 130 Collection Agents. Reviews and approves loans while ensuring adherence to internal and regulatory credit policies. Works towards achieving collection performance targets in Non-Starter and 1st PDC return categories. Responsible for leading credit analysis, loan approvals, and the implementation of system processes.
  • Chief Manager – CFD Operations

    IndusInd Bank Ltd · 2016 — 2023
    Directed a team of 13 in managing KYC, CKYC, and compliance operations throughout India. Collaborated with central compliance and audit teams to ensure data accuracy and enhance processes. Oversaw activities concerning NOC, non-individual accounts, and updates related to legal heirs. Created SQL-based reports to monitor data enrichment and KYC compliance while providing training for new employees and effectively managing branch-level escalations.
  • Customer Support Officer

    Computer Age Management Services (CAMS) Pvt. Ltd · 2013 — 2016
    Managed investor inquiries about mutual fund Non-Financial Transactions (NFT) and processed updates to investor data, ensuring compliance with KYC, FATCA, and UBO regulations. Acted as a liaison between back-office operations and front-office teams to facilitate seamless workflows.
  • Online Trading Dealer

    Microsec Capital Ltd · 2008 — 2013
    Executed trades in NSE/BSE/F&O markets utilizing NOW software. Administered client accounts, performed reconciliations, and oversaw fund settlement operations.
  • Online Trading Dealer

    Silk City Securities · 2006 — 2007
    Managed daily online trading activities and back-office functions using ODIN software.

Skills & Expertise

Education

  • Master of Commerce
    Berhampur University
  • Postgraduate Diploma in Marketing Management
    Berhampur University
  • Bachelor of Commerce
    Berhampur University
  • Intermediate
    Khallikote Junior College
  • Matriculation
    Odisha Board

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