Mailen C.
Especialista en Soporte Técnico y Atención al Cliente Remoto
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Soy una persona proactiva, curiosa y orientada a ayudar a los demás, con experiencia en soporte técnico y atención al cliente en entornos digitales. Disfruto resolver problemas y encontrar soluciones claras y prácticas, especialmente cuando se trata de asistir a usuarios que necesitan guía o acompañamiento.
He trabajado brindando soporte a través de correo electrónico, chat y WhatsApp, gestionando múltiples consultas en simultáneo y manteniendo siempre una comunicación empática, ordenada y enfocada en la solución. También cuento con experiencia en gestión de redes sociales, lo que fortaleció mi capacidad de redacción y mi criterio para comunicarme de manera profesional y cercana
Experience
Agente de Atencion al Cliente
Loteria Chaqueña · 2018 — 2021Conducted payment and billing operations, ensuring precise transaction recording. Provided personalized customer service while maintaining a friendly, professional, and solution-oriented attitude. Utilized computer systems for sales management and operational control. Addressed inquiries and complaints to ensure a positive customer experience.Promotora de Marca
Loteria Chaqueña · 2018 — 2020Actively promoted products and services by distributing promotional materials at strategic locations. Established direct communication with potential customers to provide clear and appealing information about product benefits. Participated in marketing campaigns and institutional events, professionally representing the brand. Developed interpersonal skills, persuasion abilities, and client orientation.Agente de Atencion al Cliente
Apex Chaco S.A. · 2019 — PresentProvided customer service to corporate and residential clients through various channels, including WhatsApp, email, social media, and phone calls. Handled inquiries, complaints, and follow-ups with a focus on effective resolution and customer satisfaction. Engaged in e-commerce sales via personal entrepreneurship, offering commercial advice and completing sales. Demonstrated excellent writing skills and clear diction, adapting messages based on the communication channel and client type.
Skills & Expertise
Education
- BachillerE.E.S N° 76 Colegio Nacional José María Paz · 2007 — 2011
Photos
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