MALU M.
Mid-Level Administrative Officer
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Malu A. is an accomplished Administrative Officer with over 15 years of experience, including a concentrated period within the construction industry. Based in Davao City, Philippines, Malu has demonstrated expertise in streamlining operations across various sectors, from construction to healthcare marketing. Her role at Leo Stores and Supply entailed managing high-volume communications and logistical tasks, handling 70+ daily email inquiries, and coordinating delivery of over 300 weekly delivery notes. At Probiotics Health Marketing Inc., Malu enhanced workflow efficiency and improved recruitment processes, reducing hiring time from three weeks to one. She supervised medical relations efforts, engaging community leaders and executing promotional events. Her tenure at Park Ads Inc. highlighted her negotiation prowess, finalizing contracts and optimizing advertising budgets. Fluent in both English and Filipino, Malu utilizes tools like Microsoft Office for data management, and her abilities in order processing and logistics coordination ensure operational excellence.
Experience
Sales Coordinator
Leo Stores and Supply · 2024 — 2026Handled over 70 email inquiries daily and responded to 20–50 customer requests through phone, WhatsApp, and Viber, while preparing accurate quotations for over 1,000 items. Processed 20–30 purchase orders each day, coordinating with the head office, warehouse, and delivery teams for timely fulfillment. Ensured the accuracy of more than 300 delivery notes weekly and maintained customer satisfaction through follow-ups. Addressed customer inquiries about deliveries and returns, fostering strong client relationships. Worked with the accounts department to track outstanding balances, supported payment follow-ups, and managed credit agreements in accordance with company policies. Monitored communication across 15+ WhatsApp and Viber group channels for better inter-department coordination and produced operational reports to inform managerial decisions.Project Data Assistant
Yinson – Brunel Energy · 2023 — 2024Processed and entered over 400 Inspection Test Report (ITR) records into the Orbit System and SharePoint with precision to ensure critical project data availability. Maintained data integrity through regular updates, validation, and resolution of discrepancies. Carried out data cleansing to align records with project and compliance requirements while generating and managing reports to support the completion team.Administration Supervisor
Probiotics Health Marketing Inc. – Yakult Distributor · 2016 — 2023Improved office operations to enhance workflow efficiency and reduce delays, thereby boosting team productivity. Organized and maintained accurate records and databases for quick access to critical information. Managed both internal and external communications, strengthening relationships with clients, suppliers, and colleagues. Delivered exemplary customer service during daily operations and facilitated sales transactions in a fast-paced setting. Assisted in monitoring inventory and maintaining product availability. Coordinated executive calendars, meetings, and events for better time management. Produced reports, memos, and presentations to support decision-making. Implemented office policies and addressed administrative challenges to enhance operational efficiency. Contributed to team training and development, fostering standardized practices and improving recruitment processes.Medical Relations Supervisor
Probiotics Health Marketing Inc. – Yakult Distributor · 2013 — 2016Delivered over 20 product presentations daily, successfully engaging customers and enhancing conversions. Developed partnerships with community leaders and educational institutions to increase brand trust. Trained more than 70 employees in product knowledge to elevate sales performance. Executed over 150 weekly promotional events to significantly boost brand visibility and customer acquisition, while also managing sales of Yakult products to over 1,000 establishments.Negotiation Officer
Park Ads Inc. Advertising Agency · 2007 — 2013Successfully negotiated over 400 agreements monthly with venue partners, ensuring favorable pricing and prime placement for advertisements and events. Managed advertising budgets and resources for cost-efficient operations. Finalized contracts, ensuring clarity in terms and smooth execution of projects while conducting 50+ daily follow-ups with advertising venues to enhance partner retention.
Skills & Expertise
Education
- Bachelor of Arts and Sciences Major in Mass CommunicationFar Eastern University · 2001 — 2007