Maluviwe M.

Maluviwe M. is a seasoned customer service professional based in Cape Town, distinguished for her competence in customer service and relations within the call center domain. With experience at Real Promotions and Teleperformance, she has adeptly handled both customer inquiries and conflict resolution, maintaining a high level of customer satisfaction. Her role involved managing communications via phone and email, resolving complaints, and providing detailed product or service information. At Teleperformance, she excelled in maintaining customer satisfaction and meeting performance metrics. Her educational background from Gobe Commercial High School, where she completed courses in accounting, mathematics, and business studies, underscores her commitment to professional development. Fluent in Xhosa and English, Maluviwe possesses robust communication and interpersonal skills, complementing her proficiency in phone handling and various software applications.