Mandre K.
Mid-Level Customer Service Specialist
Open to offersNew to PlatformAbout
Kristoffer L. is a versatile professional with extensive experience in appointment setting, customer service, and technical support. From 2020 to 2023, he contributed significantly to Manicaa Online Shop, specializing in customer support and procurement. Prior to that, from 2019 to 2021, he worked at IQOR Philippines as a Team Leader, providing escalation support for AT&T and Amazon while managing team performance and coaching. In the early stages of his career, Kristoffer honed his troubleshooting and customer service skills at Sitel Philippines from 2016 to 2019. More recently, he managed property functions at Wellington Estates, focusing on appointment setting and property management tasks. Additionally, in 2024-2026, Kristoffer played a key role as an Appointment Setter for Appliance Giants, excelling in B2B cold calling and technician support.
Experience
Appointment Setter / B2B and B2C
Appliances Giants · 2024 — 2026Managed phone and email support while conducting appointment setting for technicians and engaging in B2B cold calling.Property Manager
Wellington Estates Property · 2023 — 2024Handled appointment setting, ad posting, and coordinated room inspections and maintenance bookings.Customer Support / Product Research / Procurement
Manicaa Online Shop · 2020 — 2023Provided support through phone, email, and chat channels, conducted product research, and managed procurement activities.Team Leader / Technical Support
IQOR Philippines · 2019 — 2021Coordinated escalation processes for AT&T and Amazon, overseen team performance, and engaged in coaching activities.Technical Support Representative
Sitel Philippines · 2016 — 2019Engaged in troubleshooting and offered customer service to address inquiries.
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