Manik O.

Manik O. is a seasoned Customer Support Specialist with over five years of expertise in managing customer interactions via voice, chat, and email. His proficiency in platforms such as Shopify, Zendesk, Gorgias, and HubSpot has been instrumental in order management and logistics coordination. During his tenure at Dream On Me from November 2023 to June 2026, he expertly handled orders, returns, refunds, shipping, and escalations, ensuring compliance with service level agreements and maintaining high customer satisfaction. At Datami, from June 2022 to October 2023, he provided dedicated support to mobile customers, and at Eclerx, from July 2020 to May 2022, he adeptly resolved technical issues for Comcast customers. Manik holds a B.Tech degree from Baddi University, completed in 2019. His technical skills include analytical thinking, problem-solving, and engineering fundamentals as applied to customer support environments.