MANISH S.

Administered and supported CGI HotScan and Featurespace ARIC applications on RHEL Linux, utilizing Oracle SQL Developer, WinSCP, and PuTTY for deployment and troubleshooting. Managed HotScan controllers and UI web servers across Production, Pre-Production, and System Test environments to ensure continuous uptime. Employed Splunk for monitoring and troubleshooting microservices related to payment processing in HotScan and ARIC. Supported Payments Core Delivery for SWIFT and SEPA services, overseeing the ITSM lifecycle via BMC Helix, and participated in production deployments with validation post-deployment. Coordinated certificate renewals and database patch upgrades, and documented changes in JIRA/Confluence. Led production system management to maintain high availability and optimal performance of the payment gateway platform while acting as the first line of defense for incident and problem management. Implemented proactive monitoring and automation scripts to enhance operational efficiency, and performed database management tasks, including performance tuning and complex SQL query writing.

Delivered software upgrades and patches across numerous live banking customer UAT and Production environments on RHEL Linux, utilizing Jira and ServiceNow. Managed critical incidents through collaboration with cloud operations teams and representatives. Oversaw the rollout of patches and schedules, submitted Change Advisory Board proposals for banking software updates, and conducted application health checks to ensure continuous availability. Led disaster recovery activities and maintained tracking of changes and incidents in ServiceNow.

Provided support for a GCP-hosted risk management and decisioning platform, overseeing application health and job pipelines. Managed alert monitoring using Datadog and AppDynamics, and controlled access and secrets management utilizing CyberArk, Vault, and Saviynt. Facilitated incident and change management through ServiceNow and tracked activities in Jira Service Management.

Supported the Everest application on AWS, managing alerts and client issues with prompt resolution. Handled incident, problem, and change management using an ITIL framework and JIRA Automation. Coordinated patch deployments and releases alongside vendors to enhance operational efficiency.

Provided support for investment banking applications using SQL and Linux, while employing ServiceNow and ITIL practices. Automated operational tasks through Bash/shell scripting and Linux commands, ensuring efficient management of tasks. Utilized AWS Workspace for secure access to on-premise and SaaS client environments, resolving level 2 incidents and challenges.