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Manon M. — Mid-Level Customer Service Coordinator from Netherlands

Manon M.

Mid-Level Customer Service Coordinator

Netherlands 6+ years
Open to offersNew to Platform
Languages
EnglishDutch
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About

Manon M. is an experienced professional specializing in Customer Service, logistics, and IT. Currently serving as a Coordinator Customer Service at Arcus in Dordrecht since February 2026, she oversees the coordination of customer processes, resolves complex issues, and improves workflow efficiency for optimal client experiences. Previously, as a freelancer from September 2021 to January 2026, she provided IT consulting services, focusing on server and system management, technical support, and advising clients on IT solutions. Her career as a Customer Service Representative at Raben Group involved coordinating transportation tasks and maintaining client relationships. With over 7 years of experience, Manon combines her administrative expertise, organizational ability, and customer focus to effectively manage and optimize operational processes.

Experience

  • Customer Service Coordinator

    Arcus · 2026 — Present
    Oversee the daily coordination of Customer Service and ensure the monitoring of customer processes. Serve as the point of contact for complex issues, provide support to colleagues, and collaborate with internal departments. Focus on process improvement, efficient workflows, and optimal customer experience.

  • Freelancer IT – Server Management & Customer Service

    null · 2021 — 2026
    Operate as an independent IT freelancer, handling server and system management, technical support, and customer interactions. Address IT issues, manage systems and networks, and advise clients on practical and reliable IT solutions.

  • Customer Service Representative

    Raben Group · 2019 — 2021
    Facilitate and coordinate transport assignments while maintaining customer contact. Act as an intermediary between customers, planning, and operations, monitoring transport processes, resolving bottlenecks, and ensuring accurate and customer-focused handling.

Skills & Expertise

Project CoordinationIT and NetworkingCustomer ServiceHelpdeskCustomer Service RepresentativeExcel Expert

Education

  • Administrative Assistant (MBO)
    Roosendaal · 2010 — 2012

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