Mapula M.

Mapula M. has accumulated a diverse professional background across several industries, including energy, consulting, insurance, and telecommunications. At Eskom, she excelled as a Service Agent, demonstrating her proficiency in handling complex customer interactions and building effective communication channels through emails and calls. Previously, as an intern in Project Management at Grandesa Business Service, she honed her organizational skills by managing records, arranging logistics, and capturing data. Her role as a Sales Agent at Metropolitan allowed her to develop strong sales abilities, providing tailored policy solutions and leveraging systems like Methub. At Alteram Solutions, she served as a Call Centre Agent, where she applied her knowledge of UIF legislation and customer service principles to enhance client engagement. Her academic credentials include a BCom in Business Management from the University of Limpopo and a Postgraduate Certificate in Education from the University of South Africa. Mapula's technical expertise is highlighted by her strong capabilities in Computer Literacy, Data Capturing, and mastery of customer service protocols.