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marangelly R. — Junior Customer Service and Data Entry Specialist from United States

marangelly R.

Junior Customer Service and Data Entry Specialist

United States 6+ years
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About

Marangelly R. is a seasoned professional with over four years of successful experience in customer service and support, leveraging recognized strengths in account maintenance, problem-solving, and troubleshooting. She has a comprehensive background in sales and retention staff support and demonstrates a proactive and results-driven approach. Her experience spans across significant roles including a Sales Associate and Cashier at Marianne store, a Human Resources Assistant at Auto Espresso Toll Call Center, a Data Entry Clerical role at James W Turner Construction (FEMA), and a prominent position in Human Resources, Payroll, and recruiting at Rosa's Block Center INC. Currently, she excels as a Data Entry Bilingual Appeals and Grievances Representative at United HealthCare, specializing in resolving analyst functions and triage. Marangelly is bilingual in Spanish and English, proficient in Microsoft Office and software such as Aspect, Inexus, and CSG, and skilled in training and supervising teams.

Experience

  • Data Entry Bilingual Appeals and Grievances Representative

    United HealthCare · 2022 — Present
    Handled data entry for appeals and grievances and resolved inquiries as part of an analytical review process.
  • Human Resources, Payroll and Recruiting

    Rosa’s Block Center INC · 2016 — 2021
    Managed payroll processes, recruitment efforts, and other human resources responsibilities.
  • Data Entry Clerical

    James W Turner Construction (FEMA) · 2015 — 2016
    Performed data entry tasks related to project documentation.
  • Human Resources Assistant

    Auto Espresso Toll Call Center · 2011 — 2015
    Supported human resources functions and assisted with staff-related tasks.
  • Sales Associate, Cashier

    Marianne store · 2009 — 2010
    Engaged with customers and facilitated sales transactions.

Skills & Expertise

Education

  • 60 approved credits
    University of Puerto Rico, Carolina PR
  • Paralegal Studies
    University of Ana G. Mendez

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