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Marc V. — Senior Training Lead from Philippines

Marc V.

Senior Training Lead

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Marc D. is a seasoned professional with over 19 years of comprehensive experience in administration, operations, training, and customer service. As a Training Lead at PanAsiatic Call Centers Inc since 2010, he has successfully planned and managed training programs, supervised trainers, coordinated with departments to identify training needs, and evaluated training outcomes to suggest improvements. Marc is responsible for ensuring all training activities comply with company policies and standards, while effectively communicating updates and procedural changes to staff. His role at Remotasks from 2020 to 2024 involved providing administrative support, responding to inquiries, and managing email communication, highlighting his admin support capabilities. Most recently, as a Business Development Manager at Haulla, Marc identified and pursued new business opportunities, conducted market research, and developed proposals for prospective clients. His expertise is complemented by skills in Google Workspace, Microsoft Office, and CRM systems like HubSpot and Salesforce.

Experience

  • Administrative and Operational Support

    Remotasks · 2020 — 2024
    Provided comprehensive administrative and operational support. Responded to inquiries and assisted users through email, chat, or ticketing systems.
  • Business Development Manager

    Haulla · 2023 — 2024
    Identified and pursued new business opportunities to grow Haulla’s client base. Built and maintained strong relationships with clients. Conducted market research to identify trends, competitors, and potential growth areas. Developed and presented proposals along with service agreements to prospective clients.
  • Training Lead

    PanAsiatic Call Centers Inc · 2010 — Present
    Planned and managed training programs aimed at both new and existing employees. Supervised trainers to ensure sessions were delivered effectively and coordinated with various departments to pinpoint training needs. Evaluated training outcomes and proposed enhancements. Maintained training records while preparing performance reports. Ensured compliance of all training activities with company policies and standards. Communicated updates, process changes, and new procedures to the staff.

Skills & Expertise

Education

  • Bachelor of Secondary Education
    West Negros University · 2004 — 2011

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