Marcelo A.

Marcelo A., an adept Customer Service Representative, offers a robust background in managing client interactions across diverse industries. With hands-on experience at companies like NearStaff Solutions and Concentrix, Marcelo skillfully handled CRM management, Remote Desktop applications, and Microsoft Teams, emphasizing problem-solving and critical thinking. At Houston Eye Associates, Marcelo excelled as an Appointment Setter, coordinating patient schedules for specialized ophthalmic services. Previously at Living Spaces, he ensured efficient order handling and logistics, and at United Healthcare, he diligently clarified insurance plans and supported claims processing, showcasing empathy and effective communication. His technical proficiency is further demonstrated through advanced skills in CRM tools and OKTA. Marcelo's dedication to delivering exceptional service while maintaining company standards is evident through his varied roles, including his tenure managing order disruptions and enhancing customer satisfaction for Amazon's Retail Campaign.