Marcelo A.

Marcelo A. is an accomplished professional specializing in customer service, technical support, and client relations. With a proven ability to navigate dynamic environments, Marcelo has excelled in roles that require strong communication and problem-solving skills. His experience as a Customer Service Agent at Librería Universitaria in Managua, Nicaragua, involved managing face-to-face client interactions, enhancing the sales process for academic products, and assisting with financial transactions, showcasing his proficiency in handling diverse service scenarios. In a previous role as a Customer Care & Technical Support Representative at Ibex Global, Marcelo provided advanced support for the "Toast" POS platform, where he engaged in complex troubleshooting and designed customized solutions to enhance restaurant operational efficiency. His robust technical acumen also extends to diagnosing hardware issues and optimizing software systems. Additionally, Marcelo's background includes significant expertise in athletic leadership as a National and Central American Karate Do Referee, further emphasizing his discipline and teamwork capabilities.