Marcial O.

Marcial O. is a seasoned Bilingual Customer Support Representative with over a decade of expertise in delivering exceptional service within high-volume call centers across the telecommunications industry. Demonstrating a consistent track record, Marcial has maintained impressive customer satisfaction scores—highlighted by a 95% score during his tenure at Convergys and over 90% at Conduent—by competently managing both inbound and outbound support. His proficiency extends to technical support, billing assistance, and sales, utilizing platforms like Salesforce CRM, Zendesk, and Freshdesk. At Convergys, he supported satellite radio services, while at Conduent he improved mobile device experiences. Most recently, with Altice/Optimum, he focused on selling internet and communication services, enhancing customer interactions through efficient account management and troubleshooting. His bilingual capabilities in English and Spanish further solidify his role as a customer-focused professional adept in various CRM and productivity tools.