Marcial L.
Mid-Level Technical Support Engineer
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Marcial Luis S. is an experienced Technical Support Engineer with a career spanning leading companies in the business process outsourcing sector, including Zendesk Incorporated, Sykes Asia Inc., Sitel Philippines, Convergys Corporation, and APAC Customer Service (Alorica). Since 2016, he has held advanced roles such as Subject Matter Expert and Tier 2 Technical at Sykes Asia Inc., following his tenure as a Tier 2 Tech Support Representative - SME at Sitel Philippines and a Senior Customer Service Associate at Convergys. Marcial Luis S. has consistently delivered technical support, demonstrated proficiency in customer service and technical troubleshooting, and provided guidance on escalated issues. He holds a Bachelor of Science in Business Management, majoring in Marketing, from Centro Escolar University.
Experience
Technical Support Engineer
Zendesk Incorporated · 2016 — PresentProvided technical support and resolved customer issues using Zendesk's platform.Tier 2 Tech Support Representative - SME
Sitel Philippines · 2015 — 2016Handled advanced technical support and mentored junior team members.Senior Customer Service Associate
Convergys Corporation · 2013 — 2014Delivered high-quality customer service and addressed customer concerns effectively.Customer Service Representative
APAC Customer Service. (Alorica) · 2009 — 2011Managed customer interactions and provided support across various channels.Technical Support Specialist
Sykes Asia Inc.Assisted customers with technical inquiries and escalated complex issues as a Subject Matter Expert.
Skills & Expertise
Education
- Bachelor of Science in business Management Major in Marketing.Centro Escolar University · 2002 — 2005
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