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Marco L. — Mid-Level Account Manager from Philippines

Marco L.

Mid-Level Account Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Marco R. is a committed professional aiming for opportunities as a Technical Support Representative in a Tier 1 capacity. His diverse experience spans customer support, account management, and content moderation across multiple industries. Since March 2021, Marco has served as an Account Manager at J.M Gen. Merchandize, where he manages client relationships. Previously, he worked as a Customer Service Representative at Concentrix CVG Philippines, Sitel Corporation, and Accenture Philippines, honing his skills in providing excellent customer experiences. Additionally, Marco has experience in sales management, having worked as an Administrative and Sales Manager at Lifelink Water Station, and gained early career experience as a Document Processor at Jollibee Food Corporation. His professional journey is complemented by roles such as Property Specialist at Federal Land Inc. and a Sales Specialist at Dispo Philippines Inc. Thorough and adaptable, Marco is well-versed in handling various customer and administrative responsibilities, adding significant value to any team he is part of.

Experience

  • Customer Experience Associate 11

    Conduent Philippines Inc. · 2026 — 2026
    Provided customer support and assistance.
  • Content Moderator

    Transcom Worldwide Philippines Inc. · 2023 — 2024
    Moderated content to ensure compliance with guidelines.
  • Customer Service Representative

    Accenture Philippines Inc. · 2022 — 2023
    Handled customer inquiries and supported service operations.
  • Customer Service Representative

    Concentrix CVG Philippines, Inc. · 2020 — 2022
    Assisted customers by addressing their questions and concerns.
  • Account Manager

    J.M Gen. Merchandize · 2021 — Present
    Managed client accounts and customer relationships.
  • Customer Service Representative

    Sitel Corporation · 2019 — 2020
    Provided support and service to incoming customer calls.
  • Property Specialist

    Federal Land Inc · 2018 — 2018
    Specialized in property sales and client referrals.
  • Dealer of Mineral and Alkaline Water

    Oasis Flow · 2017 — 2018
    Engaged in sales of mineral and alkaline water products.
  • Administrative and Sales Manager

    Lifelink Water Station · 2008 — 2018
    Oversaw administrative tasks and managed sales operations.
  • Document Processor

    Jollibee Food Corporation- Commissary Division · 2002 — 2002
    Processed documents related to operational functions.
  • Professional Sales Specialist

    Dispo Philippines Inc. · 1998 — 1999
    Executed sales strategies and engaged with customers.
  • Loan Assistant

    Fortune Savings and Loan Bank Inc. · 1996 — 1998
    Assisted with loan processing and customer inquiries.

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