Maresa S.

MaResa S., based in Dayton, Ohio, is a dedicated professional with over three years of experience in Customer Experience within contact centers, with a focus on account and billing support. Her proficiency includes managing billing, payments, and service requests while efficiently navigating multiple computer systems. MaResa S. has demonstrated expertise in providing accurate solutions and maintaining sensitivity when handling customer information. She gained significant experience at AES Ohio as a Bill Auditor from October 2022 to August 2025, where she excelled in processing payments, utility credit checks, and account transactions. Her role involved training and mentoring new agents, reinforcing her strong communication skills. Prior to that, she served as a Screener and Front Desk Clerk, further honing her ability to manage high-volume customer interactions and complex information verification. Her competency in Payment Processing, Account Research, and Microsoft Office enhances her capacity to meet and exceed business performance standards.