marga M.

Margarette M., based in Batangas City, Philippines, is a dedicated customer service professional with proven expertise in client interaction and office support within the fast-paced BPO industry. She has demonstrated a high level of competence in communication, active listening, and adept problem-solving through her role as a Barista and Kitchen Steward at Acacia Café since 2025. In this capacity, she has effectively handled customer service duties, including preparing beverages and supporting cashiering tasks, showcasing her capability in maintaining operational efficiency and cleanliness standards. Her internship at Alangilan High School's Registrar's Office further honed her organizational skills, managing student records and supporting office functions. Margarette's technical proficiency is exemplified by her adeptness in Microsoft Office and Google Workspace, alongside her ability to navigate CRM tools like Zendesk and Freshdesk. Her key strengths include clear verbal communication, active listening, and strong problem-solving abilities, which have been instrumental in her contributions to team collaboration and service excellence.