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Margaret N. — Senior Virtual Assistant from Kenya

Margaret N.

Senior Virtual Assistant

Kenya 2-3 years
Open to offersNew to Platform
Languages
English
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About

Margaret N. is a skilled Virtual Assistant and Graphic Designer with more than 7 years of expertise in administrative support, customer service, and data management. Her career journey includes a tenure at Global Internet Fortunes, where she excelled in front office operations and customer relations while creating visual materials and internal documents. At IT Experts Solutions Ltd and Expertise Branding Ltd, Margaret took on the role of general manager, providing comprehensive customer support and managing branding projects using Adobe Photoshop, CorelDRAW, and Canva. She has also contributed to marketing efforts and client data management as a PR Assistant at Websterberry Marketing. With proficiency in Microsoft Office, Google Workspace, and CRM platforms, Margaret is committed to maintaining accuracy and professionalism in every task. She holds diplomas in Community Development and ICT, enhancing her capability to operate effectively in diverse environments.

Experience

  • PR Assistant / Data Entry

    Websterberry Marketing · 2025 — 2025
    Drafted press releases and coordinated outreach to media. Managed client data, along with tracking and reporting for campaigns. Assisted with event planning and communication logistics. Handled scheduling and submitted podcast briefs, utilizing Microsoft Excel and Google Sheets for data accuracy.
  • Graphic Designer / Front Office Personnel

    Global Internet Fortunes · 2021 — 2024
    Managed front office operations while engaging in customer relations. Handled incoming calls and directed queries appropriately. Developed visual materials and internal documents.
  • Sales & Administrative Support

    IT Experts Solutions Ltd / Expertise Branding Ltd · 2019 — 2020
    Oversaw front office operations and coordinated staff as the general manager. Provided customer support through phone, email, and online chat. Managed branding and printing projects while designing marketing materials using Adobe Photoshop, CorelDRAW, and Canva. Supervised daily office tasks and delegated duties to team members.
  • Sales & Administrative Support

    Primera Soft Furniture · 2018 — 2019
    Promoted products and engaged with clients for follow-up. Updated the company's social media pages and managed calls, appointments, and inquiries.
  • Data Manager

    Digital Divide Data Kenya · 2015 — 2017
    Conducted large-scale data entry and managed document organization. Maintained high accuracy and consistency in records.
  • Customer Executive Agent

    Horizon Contact Centres Ltd (Yu Mobile) · 2011 — 2012
    Provided support in a call center environment and delivered outbound services. Worked on re-engaging churned customers and processed sales.

Skills & Expertise

Education

  • Diploma in Community Development
    Zetech University · 2016 — 2017
  • Diploma & Certificate in ICT
    Nairobits School of Design · 2012 — 2013
  • Certificate in Entrepreneurship
    Digital Opportunity Trust · — — 2013
  • Computer Packages Certificate
    Sparkle Computer College · — — 2011
  • KCSE
    Dr. Mwenje High School · — — 2010
  • KCPE
    Moi Air Base Primary School · — — 2005

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