Margarette D.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Margarette D. is a skilled Virtual Assistant with a rich background in quality assurance and customer support. As part of her role at Open Access Insurance, she meticulously conducted quality assurance reviews and provided feedback to enhance performance in call center environments. Her expertise in CRM platforms and digital tools such as Airtable and Notion facilitated her in maintaining comprehensive reports and collaborating to improve process efficiency. At Homeaglow, she demonstrated her proficiency by managing communications, resolving client inquiries, and ensuring client retention through customized solutions. Her previous business ownership of a floral shop, Anthos by Danny, reflects her entrepreneurial spirit and capability to manage inventory and customer service in retail settings. Her adept use of digital tools like Google Workspace and Ms Workspace highlights her ability to navigate various software efficiently, and her experience across diverse industries showcases her adaptability and problem-solving skills.
Experience
Quality Assurance - Virtual Assistant
Open Access Insurance · 2025 — 2026Conducted quality assurance reviews of recorded calls and customer interactions to verify compliance with company policies and regulatory standards. Evaluated agent performance on accuracy and adherence to scripts, while providing feedback and coaching notes for ongoing improvement. Documented QA findings and maintained reports using internal tracking tools and CRM systems. Collaborated with supervisors and internal teams to identify trends and enhance process efficiency.Customer Service Representative - Virtual Assistant
Homeaglow · 2024 — 2025Managed outbound communications to engage prospects and promote subscription services, including rescheduling appointments. Addressed customer and membership inquiries primarily through email and additional phone support as needed. Enhanced client retention by resolving concerns and cancellation requests while offering customized membership solutions. Documented all customer interactions in CRM systems to ensure accurate records and timely follow-ups. Coordinated with internal teams to escalate and resolve complex issues within established service-level agreements.Customer Experience Agent - Call Center Agent
Alorica · 2024 — 2024Handled calls for the United Healthcare account, assisting clients aged 65 and older as well as those under 65 with specific medical conditions. Reviewed medical benefits and booked appointments, while verifying client information during incoming phone calls. Ensured high-quality customer service and client satisfaction through effective resolution of inquiries.Florist - Own Business
Anthos by Danny · 2022 — 2024Operated a flower shop, creating handmade floral arrangements using Satin Ribbon. Assisted customers with their needs by providing recommendations and answering questions regarding flower selections. Designed floral displays, bouquets, and centerpieces tailored to customer preferences. Processed transactions, managed payments, and offered upsell opportunities for gift items and seasonal products. Oversaw flower inventory management by ordering and organizing supplies to maintain stock availability.
Skills & Expertise
Education
- Senior High SchoolColegio de Sta. Monica de Angat · 2022 — 2024
- Junior High SchoolColegio de Sta. Monica de Angat · 2018 — 2022
- PrimaryColegio de Sta. Monica de Angat · 2012 — 2018
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