Margielou R.

Margielou R. is a seasoned Customer Service Virtual Assistant with over six years of experience supporting US-based e-commerce and financial accounts, including notable names such as Macy’s, Kohl’s, Netspend, and Athletic Greens. She excels in order management, subscription support, and billing resolution within high-volume environments, handling 40–50 interactions daily while maintaining quality scores of up to 95%. Margielou has a proven record of improving response accuracy and minimizing repeat concerns through platforms like Shopify and CRMs such as Zendesk and Salesforce. Her role as a Customer Care Ambassador at Support Zebra involved managing over 45 customer interactions daily for subscription and refund issues, achieving a 90% QA score. With solid remote work readiness, her proficiency includes tools like Google Workspace, Microsoft Excel, and AI solutions like ChatGPT, ensuring efficient cross-time zone communication. Margielou holds a Bachelor of Science in Business Administration with a focus on Banking and Finance from Bukidnon State University.