Maria R.
Mid-Level Client Finance Specialist
Open to offersNew to PlatformAbout
Maria Roseann A. is an experienced Client Finance Specialist with a background in healthcare, hospitality, and customer service industries. At Akua Mind and Body, she managed end-to-end client financial transactions, handled payment processing, and oversaw insurance verification and claims submission while ensuring compliance with industry billing standards. Previously, as an Office Coordinator, she facilitated admissions and contract administration for Sober Living Home clients. Her roles at Royal Caribbean Group and Choice Hotels involved booking management and the delivery of multi-channel customer support, consistently meeting satisfaction targets. Maria’s skill set includes CRM & EMR systems, data entry, and coordination of administrative documentation, supported by a Bachelor of Business Management from Cavite State University.
Experience
Client Finance Specialist
Akua Mind and Body · 2025 — 2026Managed client financial transactions, encompassing payment processing and insurance verification. Coordinated submissions of insurance claims with providers to ensure accuracy and timeliness. Clearly communicated billing procedures and coverage details to clients, including out-of-pocket costs. Upheld compliance with healthcare billing standards as well as internal clinic protocols. Acted as a key contact for clients regarding sensitive financial and insurance inquiries.Online Distribution Assistant
Minor and Oaks Hotels · 2022 — 2026Managed the online distribution of hotel inventory across various booking platforms. Updated listings for pricing and availability in partner channels. Resolved discrepancies while supporting performance tracking efforts. Collaborated with internal teams to enhance online presence.Office Coordinator
Akua Mind and Body · 2024 — 2025Oversaw client intake processes for admissions to the Sober Living Home. Conducted interviews with clients to assist in admission decisions. Prepared, issued, and monitored Sober Living Environment (SLE) contracts, while managing administrative documentation and compliance requirements. Facilitated the onboarding process for new clients to ensure a smooth transition.Hotel Reservation Specialist
Choice Hotels · 2020 — 2021Handled both inbound and outbound reservation calls, assisting with bookings, modifications, cancellations, and loyalty programs. Maintained the accuracy of reservation systems and guest records. Consistently achieved performance and customer satisfaction targets.Guest and Trade Service
Royal Caribbean GroupProvided customer support through multiple channels, including phone, email, and chat. Assisted clients with cruise bookings, reservations, and inquiries regarding itineraries. Efficiently addressed concerns related to billing, bookings, and services. Ensured high customer satisfaction while handling various tasks concurrently.
Skills & Expertise
Education
- Bachelor of Business ManagementCavite State University · — — 2016
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