maria A.
Mid-Level Administrative Support Specialist
Open to offersNew to PlatformAbout
Maria A., a practiced professional from Manila, Philippines, boasts over ten years of diverse experience in data entry, administrative support, and customer service. Holding a Bachelor of Science in Computer Information Systems from Centro Escolar University Manila, she has honed her proficiency in MS Office and cultivated a solid foundation in BPO within international accounts. Her roles have encompassed working as an Inside Sales Representative in Japan and as a Collection Billing Support Member in Australia, where she adeptly managed high volumes of data, maintaining confidentiality and showing commitment to efficiency. Her tenure includes positions at DMCI Homes as a Property Consultant, and at Brittany Corporation, with a focus on lead generation, client engagement, and sales support. Recognized for her precision and reliability, she has earned accolades such as the Top Performer Award and the Most Reliable Agent Award, evidencing her ability to deliver consistent results in the competitive e-commerce and retailing sectors across multiple global accounts.
Experience
Collection Billing Support Member
BPO - International Accounts, Australia · 2025 — 2026Conducted follow-up calls with customers regarding overdue invoices to confirm payment timelines, updated records on the Client Web Page and Excel tracker, and responded to emails as required.Inside Sales Representative
BPO - International Accounts, Japan · 2022 — 2025Handled customer inquiries through email, updated customer information in Salesforce, and made follow-up calls. Collaborated closely with sales executives on initiatives, identified potential sales opportunities, placed outbound campaign calls to prospective customers, and resolved customer concerns.Customer Service Inbound
At Home, U.S account · 2021 — 2022Assisted customers in locating nearby COVID-19 testing and vaccination centers while supporting online scheduling of appointments.Customer Service Inbound
At Home, Australia account · 2021 — 2022Provided fundamental support for both Electric and Gas accounts and addressed customer inquiries related to billing concerns.Outbound Survey
At Home, U.S account · 2020 — 2020Conducted outbound surveys relating to the United States elections for the Presidency and Senators.Digital and Device Customer Service Tier2
U.S, E-commerce & Retailing · 2015 — 2020Supported customers in troubleshooting issues concerning hardware, software, or network systems.Recruitment Staff
Just Job International · 2012 — 2013Conducted initial screenings and interviews, administered exams for applicants, handled phone inquiries, and assisted with worker line-ups by confirming calls.Property Consultant
DMCI HOMES · 2011 — 2011Generated leads through various means, interviewed clients to understand property preferences, coordinated property viewings, and prepared necessary documentation for sales and payments.Marketing Staff
Elite Machines, Inc. · 2007 — 2010Addressed product inquiries and prepared demo and delivery schedules. Processed requisitions and handled communications with various departments for scheduling and documentation purposes.Property Consultant
Brittany Corporation · 2006 — 2007Generated leads and interviewed clients to identify property needs. Coordinated site visits and prepared documents for client transactions.Agent in Beauty Products
Self-Employed · 2001 — 2006Conducted customer consultations to identify needs, performed product demonstrations, and managed sales transactions.Management Information System Staff
Automatic Appliance Center · 2000 — 2001Maintained and updated warehouse information systems, encoded appliance records in the MIS database, and collaborated with departments for inventory management.I.T Support Member and Assistant to the Executive Secretary
Philippine Long Distance Telephone Company · 1999 — 2000Updated customer information for accounts with disconnected lines and provided administrative support, including managing schedules and correspondence.
Skills & Expertise
Education
- Bachelor of Science in Computer Information SystemsCentro Escolar University Manila
Interested in this professional?
Sign in as an employer to save this profile or invite maria A. to a job.
Sign in as an employer