MARIA C.
Mid-Level BPO Team Coach
Open to offersNew to PlatformAbout
Maria Cecilia B. has extensive experience in the business process outsourcing (BPO) industry, primarily focused on customer support roles. She served as a Customer Service Representative at Hexaware Technologies from January 2021 to July 2023, where she assisted clients with magazine orders, delivery updates, and billing management. Promoted to Team Coach, Maria Cecilia B. was responsible for guiding and developing agents to achieve customer service excellence and meet performance targets. Her earlier experience includes working at Insurance Support Services Int. Corp. as a Customer Support Associate in the insurance sector, addressing clients’ inquiries on products, coverage, and billing. At KGB Philippines, she handled directory assistance, credit cards, and loans from 2006 to 2020. Maria Cecilia B. is adept at compliance enforcement, performance coaching, and delivering clear feedback to improve team effectiveness.
Experience
Team Coach
Hexaware Technologies · 2023 — 2026Guided and developed agents in delivering high-quality customer service while meeting performance goals.Customer Service Representative
Hexaware Technologies · 2021 — 2023Provided assistance to customers with placing magazine orders, updating delivery addresses, and managing billing information.Customer Support Associate
Insurance Support Services Int. Corp. · 2020 — 2020Assisted customers in understanding insurance products and coverage details, addressing billing disputes and payment issues.Customer Support Associate
KGB Philippines · 2006 — 2020Provided directory assistance and support for credit cards and loans.
Skills & Expertise
Education
- High SchoolAraullo High School · 1986 — 1990
- Business ManagementPSBA Manila
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