Maria J.
Junior Employment Agent
Open to offersNew to PlatformAbout
Maria Jessica L. is an experienced Employment Agent and customer service professional based in Davao City, Philippines, with a strong background in the recruitment, call center, and online retail sectors. As a freelance employment agent, she supports the UPS recruitment team with compliance inquiries while efficiently managing high-volume call and email queues. Previously, she excelled as a Customer Complaints Handler at OP360, addressing billing and storage inquiries for customers. Her earlier experience includes roles as a Live Chat Operator at Fil-Am Leads, focusing on subscription management and upselling, and as a Customer Feedback Representative and Customer Service Representative at IBEX Global, specializing in resolving billing issues within the food delivery and service industries. Maria Jessica holds a Bachelor of Science in Hotel and Restaurant Management from the University of Mindanao and is adept in CRM software, Microsoft Office, and handling customer queries across email, chat, and phone.
Experience
CUSTOMER COMPLAINTS HANDLER
OP360 · 2024 — 2025Managed inbound calls from customers regarding their storage units, offering assistance on billing inquiries and payments. Addressed general questions about storage services and policies, while also supporting account management and service-related issues to enhance customer satisfaction.EMPLOYMENT AGENT
FREELANCE · 2025 — PresentProvided assistance to customers and applicants through inbound calls and emails. Supported the UPS Recruitment team with compliance inquiries, guiding applicants through the initial process. Managed high-volume queues to ensure prompt responses to customer complaints and inquiries.LIVE CHAT OPERATOR
FIL-AM LEADS · 2023 — 2023Handled subscription cancellations and managed escalations via live chat. Addressed billing inquiries while aiding customers in account management and offered upsell opportunities to retain customers.CUSTOMER FEEDBACK REPRESENTATIVE
IBEX GLOBAL · 2021 — 2023Responded to inbound calls concerning billing matters, clarifying charges and resolving high or unusual bills. Assisted customers with account-related questions and provided information on available services as part of upselling strategies.TECHNICAL SALES REPRESENTATIVE
SPLACE · 2021 — 2021Addressed inbound calls regarding spy camera products, delivering basic troubleshooting guidance and technical assistance. Facilitated refunds or replacements as required while ensuring a positive customer interaction.TECHNICAL SALES REPRESENTATIVE
ALORICA · 2021 — 2021Received inbound calls concerning home security devices, providing assistance and basic troubleshooting. Educated customers about device setup and functionalities, enhancing their understanding. Promoted to Tier 2 Technical Support to manage more complex inquiries.CUSTOMER SERVICE REPRESENTATIVE
IBEX GLOBAL · 2019 — 2020Assisted clients, customers, and partner restaurants with orders through the Foodpanda app. Responded to managerial calls to resolve issues pertaining to double orders or discrepancies while ensuring smooth order processing.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementUniversity of Mindanao · 2011 — 2011
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