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Experience
Customer Service Representative
Teleperformance · 2026 — Present
Assisted customers by addressing billing, account, and service inquiries. Acted as an AT&T Customer Service Expert, guiding customers through questions about broadband internet, U-verse TV, and home phone services. Explained billing details, resolved issues, and tailored solutions to meet customer needs.
Customer Service Representative
Alorica · 2025 — 2026
Managed customer concerns related to billing, accounts, and basic technical issues. Handled inquiries regarding customer accounts and processed billing requests accurately based on customer needs.
Cold Calling/Telemarketer (WFH)
Pacific Telecom Services, Inc. · 2024 — 2025
Contacted customers by phone to discuss Medicare/Medicaid-related services. Clearly explained account information and program details while verifying customer information prior to addressing concerns. Qualified potential customers based on established criteria and documented call details accurately, following up on previous inquiries as necessary.