Maria A.
Junior Sales Development Representative
Open to offersNew to PlatformAbout
Maria A. is a seasoned professional with extensive experience as a virtual assistant and sales development representative, catering to industries such as credit repair and pest control. At Routeflo/HRMLESS and ToonBoom Inc., she honed her skills by handling both outbound and inbound calls, executing email marketing strategies via Salesforce, and conducting data mining to target gaming studios in the UK and US. Her role at Hampton Roads Credit Repair involved client management, credit repair assistance, and coordinating meetings for her supervisor. Within the pest control domain at Pro Pacific Pest Control, she excelled in customer support by efficiently setting appointments and providing detailed service information. Furthermore, her ability to manage communications over multiple channels has been fortified through her tenures across companies like Humanatic Inc. and Clink IT Solutions. Maria's high level of proficiency in communication, attention to detail, and customer service skills is complemented by a strong educational foundation with a Bachelor of Arts in Political Science from Silliman University.
Experience
Sales Development Representative
Routeflo / HRMLESS · 2024 — 2026Managed both Outbound and Inbound calls, utilized Outreach, Slack, and Klenty for communication, identified potential leads, and arranged appointments for Specialists.Sales Development Representative
ToonBoom Inc. · 2023 — 2024Handled Outbound and Inbound calls, executed Email Marketing through Salesforce, performed Data Mining targeting potential Gaming Studios, and generated leads for clients in the UK and US. Imported Contacts and Leads into Salesforce.Credit Specialist/Virtual Assistant
Hampton Roads Credit Repair · 2020 — 2023Conducted Outbound and Inbound calls, developed Email and Chat templates using Companion Automation, researched leads who required Credit Repair specifically in Hampton, Virginia, and managed importation of Contacts into the LEADS pipeline. Supported clients in improving their Credit Scores and organized the email inbox for the Direct Supervisor, including reminders for meetings and following up on client appointments via email and chat/text.Quality Assurance
Humanatic Inc. · 2018 — 2020Monitored quality assurance guidelines by reviewing recorded calls from agents and employees of diverse companies to ensure quality customer service delivery.Customer Support
Pro Pacific Pest Control · 2018 — 2019Responded to inquiries regarding the company's products and services, provided information on special offerings and pricing, handled Incoming Calls within California State, and offered email and chat support. Set appointments for technicians and coordinated communication via calls and emails regarding scheduled appointments.Sales Representative/Customer Support
Clink IT Solutions (Skykomish Inc.) · 2017 — 2018Conducted calls and sent emails to potential clients, provided information along with pricing for software offerings, and facilitated appointment settings for technicians while managing Incoming calls.Product Sourcing Specialist and Customer Service
Amazon Fulfillment Center · 2016 — 2017Compared pricing for necessary products and supplies, managed the deletion of unsuitable products for specific states, and sought better pricing from various suppliers.Lead Generation/Telemarketer (Data Entry)
Staff Avenue (InfoFox Inc.) · 2014 — 2016Generated leads by narrowing down prospective customers identified as Accredited Investors, conducted Lead Mining, and managed Outbound Calls.Telemarketer (Data Entry)
Real Media Group · 2012 — 2014Focused on generating leads for closers, refined lists of prospective Accredited Investors, and managed Outbound Calls.Verifications / Customer Service /Data Analyst
StudentsOnly Phils. (SOPHI Inc.) · 2008 — 2012Handled both Inbound and Outbound Calls, received documents from faculties and students, analyzed documents for accuracy, and verified the status of faculty or students.E-Rep/Customer Care/Travel Agent
People Support Inc. · 2006 — 2008Managed Inbound and Outbound Calls, engaged in Cold Calling to sell phone services, answered incoming calls from potential customers, and planned and sold transportation, accommodations, insurance, and other travel services via Expedia.Telemarketer/Customer Service
ICT Inc. · 2005 — 2006Handled Outbound Calls by reaching out to individuals on a delinquent customers list to offer credit protection.Technical Support Representative
Teletech · 2002 — 2005Managed Inbound and Outbound Calls, listened to customer concerns, provided understanding and resolutions, and delivered troubleshooting support.
Skills & Expertise
Education
- Bachelor of Arts in Political ScienceSilliman University · 1994 — 1999
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