Maria L.

Maria L. is a results-oriented professional with extensive experience in the fields of debt recovery and account management. With a proven track record of reducing delinquency while maintaining high levels of customer satisfaction, she has honed her skills in negotiation and persuasion, most notably during her tenure as a First Party Collections Specialist at iQor Philippines. Here, she managed a high volume of outbound calls, educated customers to avoid negative credit reporting, and negotiated financial solutions for those facing hardships. Her knowledge in regulatory compliance and technical literacy in CRM software and VOIP tools underscores her ability to manage complex account data with integrity and precision. Additionally, her experience as a Sales and Technical Account Representative at CSS Corp highlights her ability to handle technical inquiries and drive service retention, skills that are directly transferable to her financial acumen. Maria's background also includes roles in customer service and technical support, further enhancing her capacity to address and solve financial problems while maintaining a professional demeanor.