Maria A.

Maria Anita T. is an accomplished Team Leader – Operations with over 13 years of direct experience spanning luxury retail and global food delivery platforms. Since 2018, she has managed and scaled support teams for Uber Eats on the BPO side, specializing in launching new lines of business and optimizing complex operations such as SKU and menu management for merchant partners. Her leadership at Concentrix includes directing teams of up to 25 agents and providing elite support for a global luxury brand, upholding meticulous standards vital for premium clientele. Maria Anita’s proficiency with multi-channel communication, advanced data management using Google Sheets and Excel, and her track record in technical troubleshooting have driven high-quality client engagements and consistent operational excellence. Recognized as “Elite Top Performer of the Year” and “Circle of Excellence: Outstanding Gamechanger,” she is noted for delivering superior support and managing high-stakes processes in the outsourced services sector.