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Maria M. — Mid-Level BPO Customer Service and Administrative Specialist from Philippines

Maria M.

Mid-Level BPO Customer Service and Administrative Specialist

Philippines 6+ years 900 - 1000 USD per month
Actively lookingNew to Platform
Languages
English
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About

Maria Margaret P. is a seasoned Customer Service and Administrative Professional based in Imus, Cavite, Philippines, with more than 8 years of experience in the BPO sector and corporate office settings. She has delivered comprehensive support in industries such as roadside assistance, financial services, and administrative management. In her recent role at Collective Solutions, Maria Margaret P. managed high-volume call handling, real-time emergency support, and coordinated closely with dispatch and insurance partners, utilizing advanced CRM systems. Her experience at IQOR – Datamatics and Genpact further showcases her abilities in order processing, data entry, and payment collections. With a Bachelor of Science in Computer Science, she brings strong credentials in case documentation and financial record management, consistently providing reliable support across diverse operational contexts.

Experience

  • Customer Service Representative – Roadside Assistance

    Collective Solutions · 2022 — 2025
    Managed numerous inbound and outbound calls, logged cases, and refreshed customer details within CRM systems. Coordinated activities with dispatch, tow operators, and insurance providers while offering real-time assistance during emergencies.

  • Customer Service Consultant

    IQOR – Datamatics · 2021 — 2021
    Processed service requests and order updates while ensuring accurate data entry in response to phone inquiries. Addressed customer issues effectively in a dynamic setting.

  • Financial Analyst (Accounts Receivable / Collections)

    Genpact · 2015 — 2019
    Oversaw overdue accounts and facilitated negotiations for payment arrangements. Updated financial documentation while ensuring compliance and maintained positive relationships with clients to achieve targets.

  • Administrative Officer

    SVA Elite Ambiance · 2010 — 2015
    Handled documentation, payment processing, and expense tracking while coordinating logistics to support sales activities.

Skills & Expertise

Customer Service RepresentativeAppointment SetterCustomer Service and Admin Support

Education

  • Bachelor of Science in Computer Science
    University of Perpetual Help Rizal

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