Marian A.
Mid-Level Back Office Analyst
Open to offersNew to PlatformAbout
Marian A. is an accomplished Analyst with extensive experience in the fields of back-office order management and payment processing, specifically within the US healthcare sector. Currently, she is an analyst at Eclerx Philippines where she ensures the accuracy and completeness of customer orders and maintains meticulous records for compliance. Previously, at Open Access BPO, she excelled in non-voice roles, focusing on the reconciliation and auditing of monthly commissions for an insurance broker firm, showcasing her proficiency in Microsoft Excel for data entry and validation. Marian has also held positions as a Benefit Implementation Specialist, where she played a key role in configuring employee benefit programs and resolving enrollment discrepancies. Her foundational experience in customer service and collections at Task US Philippines and Collective Solution International provided her with a solid base in client interaction and problem resolution. Marian effectively utilizes tools and software like Google Workspace, Salesforce, and Zendesk in her professional tasks.
Experience
Analyst - Back Office Order Management
Eclerx Philippines · 2026 — PresentEntered, validated, and confirmed customer orders in the system to ensure accuracy and completeness. Maintained accurate records of orders, customers, and transactions for reporting and compliance. Provided back-end information to front-line teams, managed escalations, and facilitated smooth communication.Payment Processing Associates Commissions (Non- Voice) - (US Healthcare)
Open Access BPO · 2017 — 2025Performed reconciliation and estimation of monthly commissions from various clients utilizing Microsoft Excel for data entry, manipulation, and validation. Conducted audits of payments and commissions for different clients within the insurance broker firm. Input payment information into financial systems or databases.Customer Service Representative (Voice) – Rider Support Specialist
Task US Philippines · 2016 — 2017Provided first-line support for tracking customer addresses. Assisted riders in contacting customers or restaurants regarding order concerns. Handled email communications related to rider concerns, including creating tickets in Zendesk when necessary.Collection Transfer Agent
Collective Solution International · 2014 — 2016Contacted prospective debtors using a list of phone numbers, making repeated attempts to reach those who could not be contacted. Warmly transferred calls to collectors following verification.Benefit Implementation Specialist / US Healthcare
Open Access BPOManaged employee data concerning benefits in HR systems. Coordinated with vendors, insurance carriers, and HR teams to configure plans and set up new employee benefit programs, including health, dental, and vision. Addressed and resolved issues related to enrollment discrepancies.
Skills & Expertise
Education
- Associate in Hotel and Restaurant ServicesCity University of Pasay · — — 2012
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