Marian E.
Mid-Level Client and Candidate Care Representative
Open to offersNew to PlatformAbout
Marian D. is an experienced Client and Candidate Care Representative whose career spans customer service roles across the banking, healthcare, retail, food service, and business process outsourcing industries. At Sterling, she ensured efficient client and applicant support, coordinated departmental solutions, and managed prospect client requests. Her tenure at Wells Fargo Bank as a Phone Banker 2 included resolving account issues, updating customer information, handling escalations, and promoting products. Marian also provided technical troubleshooting as a Tech Support Representative for Convergys Philippines and processed HMO-related inquiries in the healthcare sector at Accenture. Earlier, she supervised retail operations at Go Nuts Donuts and instructed students at Wels Academy. Proficient in Microsoft Office, business software tools, customer account management, and fluent in both English and Filipino, Marian’s scope reflects hands-on service delivery within diverse organizational environments.
Experience
Client and Candidate Care Representative
Sterling · 2019 — 2024Handles client and applicant emails and calls, ensuring timely and knowledgeable responses. Coordinates with other departments to address concerns and potential solutions. Directs escalated calls to supervisors for prompt action. Creates tickets for prospective clients and submits requests to the appropriate department for processing. Updates client contact information upon request.Phone Banker 2
Wells Fargo Bank · 2016 — 2018Addresses and resolves customers' inquiries and issues related to their accounts. Identifies and troubleshoots problems encountered by customers. Utilizes software tools and resources to provide necessary information. Escalates priority issues when required and upsells products or services as needed. Routes calls to suitable departments and updates customer account information, including address and contact details.Tech Support Representative
Convergys Philippines · 2015 — 2016Manages and resolves customer inquiries and issues regarding products. Identifies and troubleshoots technical problems clients experience. Supplies necessary information using business software tools and other resources. Escalates priority issues when needed and routes calls to appropriate departments. Returns customer calls if necessary, creates tickets for technician dispatch, and sets up accounts for new customers.Inbound Healthcare Service Representative
Accenture · 2013 — 2015Receives inbound calls and faxed documents from medical professionals for HMO-related inquiries. Updates and processes HMO forms for requested medical services through phone, fax, or email. Reviews and interprets medical codes for accuracy and utilizes software tools to resolve client inquiries.Inbound Customer Service Representative
Sitel Philippines · 2008 — 2012Handles incoming calls from customers regarding credit card accounts and applications. Analyzes and resolves customer inquiries and complaints, providing requested information through available resources. Escalates priority issues and routes calls as necessary, while returning customer calls when needed.Retail Supervisor
Go Nuts Donuts – SM Lipa · 2006 — 2007Supervises employee performance and conduct within the retail branch. Oversees product and service sales, ensuring adherence to company rules and policies. Monitors operating standards and procedures, forwards reports to the appropriate department and main office. Analyzes sales data to ensure adequate product availability and maintains store cleanliness.Instructor
Wels Academy · 2006 — PresentInstructs students in the English language and proper communication skills. Records student grades and performance, submitting necessary paperwork and lesson plans to relevant departments.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementLyceum of Batangas · — — 2003
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