Marianne C.

Marianne C. is a seasoned Customer Experience and Ecommerce Operations Specialist with over a decade of BPO experience supporting customers in the US, Australia, and New Zealand through voice, chat, and email channels. At MNO Marketing & Designs, she specialized in Magento product catalog management, ensuring accurate SKU updates and providing email support via HappyFox. Her background at TeleTech includes advancement from Customer Service Specialist to Team Lead, where she handled escalation management, agent coaching, SLA compliance, and monitored customer satisfaction metrics. Marianne C. has worked with notable tools such as Magento, HappyFox, JIRA, Genesys, and Avaya, and previously held roles in payroll, real estate accounts, and as an executive assistant in the banking sector. She holds a Bachelor of Science in Banking & Finance from the Polytechnic University of the Philippines.