Maribel M.

Maribel B. brings over eight years of professional experience in the BPO industry, specializing in customer service, communication, and problem-solving. Based in Baguio City, she has held pivotal roles with organizations such as Concentrix, Sitel, and Convergys, handling wide-ranging account support for major sectors including e-commerce (eBay), telecommunications (Direct TV/AT&T), and web services. Her responsibilities included resolving billing issues, providing technical support, and managing disputes via calls and chat. Maribel's experience also spans freelance work as a virtual assistant, where she managed accounts in the solar, home security, and flower industries, demonstrating strengths in appointment setting and outbound sales. She consistently met or exceeded key performance metrics, contributing to enhanced customer satisfaction and streamlined lead generation.